FREQUENTLY ASKED QUESTIONS

  • Productive Techs offers a range of services including managed IT services, IT consulting, cloud services, technical support, IT infrastructure management, automation solutions, asset management, project management, system onboarding, software training, and fractional CIO services. We tailor our services to meet the unique needs of small to mid-size businesses, helping them grow and succeed.

  • Managed IT services offer several benefits including reduced downtime, enhanced security, cost savings, and access to expert IT support. With our managed IT services, you can focus on your core business activities while we take care of your IT needs, ensuring your systems are always running smoothly and securely.

  • Getting started is easy! Simply contact us via our website’s contact form or give us a call. We’ll schedule a consultation to discuss your needs and how we can help. Our team is here to provide expert guidance and support every step of the way.

  • At Productive Techs, we are dedicated to providing customer-focused solutions that are right for your business. We offer competitive pricing, tailored services, and a commitment to understanding your unique needs. Our experienced team provides 24/7 support, ensuring your business is always protected and optimized.

  • We specialize in a variety of industries including retail, finance, professional services, and more. Our consultants have extensive experience and industry-specific knowledge to provide tailored solutions for your business.

  • We implement comprehensive security measures including firewalls, antivirus software, regular security updates, and 24/7 monitoring to protect your business data from threats. We also conduct regular security audits and provide training to your staff on best practices.

  • Cloud services involve delivering computing services such as servers, storage, databases, networking, software, and analytics over the internet (“the cloud”). Benefits include scalability, cost savings, flexibility, disaster recovery, and remote access. Cloud services enable businesses to easily scale their IT resources as needed and access data from anywhere.

  • We offer comprehensive technical support including helpdesk services, remote support, on-site support, and emergency IT support. Our team is available 24/7 to assist you with any technical issues you may encounter.

  • We pride ourselves on our quick response times. Our average resolution time for support tickets is 2 hours. We prioritize critical issues to ensure your business operations are not disrupted.

  • IT infrastructure management involves managing and maintaining your business’s IT infrastructure, including servers, networks, storage, and software. Proper IT infrastructure management is crucial for maintaining the performance, reliability, and security of your IT systems. It helps prevent downtime, optimize resource usage, and ensure that your technology supports your business goals.

  • Automation solutions involve using technology to automate repetitive tasks and processes, reducing the need for manual intervention. This can improve efficiency, reduce errors, and save time. Automation solutions can help streamline your business processes, increase productivity, reduce operational costs, and improve accuracy.

  • Asset management involves tracking and managing your business’s technology assets, including hardware and software. Effective asset management can help you optimize the use of your technology resources, reduce costs, ensure compliance, and extend the lifespan of your assets. It provides visibility into your IT inventory and helps you make informed decisions.

  • IT project management involves planning, executing, and overseeing IT projects to ensure they are completed on time, within budget, and meet the desired objectives. Effective IT project management can help ensure the success of your IT initiatives, minimize risks, and achieve your business goals. It provides structured oversight and coordination, leading to more efficient project execution.

  • System onboarding involves integrating new technology systems into your business operations and ensuring that your team is trained to use them effectively. Proper system onboarding ensures that new technology is implemented smoothly and efficiently, minimizing disruption to your business. It helps your team quickly adapt to new systems and maximize their productivity.

  • We offer comprehensive software training for a variety of business applications, including CRM systems, productivity software, accounting software, and more. Our training programs are tailored to your specific needs and can be delivered on-site or remotely.